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Telephone Call us: +44 (020) 7839 8877
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FAQ’s

We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at The Grand a memorable one.

Can’t find what you’re looking for? Contact us to find out more. 


Cancellations made after 12 noon (local hotel time) one day prior to arrival will result in a cancellation fee of £30. Cancellations made after 12 noon on the day of arrival, and/or no-shows are subject to 100% of the first night’s rate and taxes.

We do have a waiting list and will notify you should rooms become available.

Pets are not permitted, except service animals.

Check-in time is 15:00; check out time is noon. Early check-in or late check-out can be arranged for a minimal charge if available at the time of check-in.

You can check in as late as 6 am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into or upon departure. A Guest Service Manager at the Reception Desk can do this for you.

Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.

The Grand offers room service from our onsite restaurants as well as a unique, multi-menu in-room delivery service from area restaurants. A member of our staff will deliver the order to your room and the charges can be applied to your room bill.

Same day valet cleaning and complimentary self-service laundry are available at The Grand

Parking is available at a discounted rate at the:

Q-PARK Car Park
Spring Gardens
(a side road off Cockspur Street)
+44 (0)20 7930 1565

The cost is £38.00 for 24 hours, with no in-and-out privileges. The parking charges are rated hourly from Monday to Sunday on a prorated basis.

 

Free high-speed Wi-Fi is available in all guest rooms and throughout our hotel.

Special Non-Refundable Rate

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The Grand at Trafalgar Square | London

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